Your privacy is not an afterthought at ElephGame — it's a core part of how we run our platform. This Privacy Policy explains what personal data we collect when you use the ElephGame website, what we do with it, who we may share it with, and what rights you have as a member. This policy applies to all ElephGame services, including sports betting, PBA betting, esports wagering, Pusoy, fishing games, and all promotions offered on the platform.
ElephGame operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC). By creating an account or using ElephGame, you acknowledge that you have read and understood this privacy policy and consent to the data practices described herein.
Your data stays in the Philippines. ElephGame stores your personal information on secure, locally compliant servers. We do not transfer your data outside the Philippines without your explicit consent or unless required by applicable law.
Data We Collect
When you register and use ElephGame, we collect different types of personal information depending on the actions you take on the platform. Here's a breakdown of the data we gather:
| Category | Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Registration & KYC |
| Contact Data | Email address, mobile number, home address | Registration |
| Financial Data | GCash/Maya account, bank details, transaction history | Deposits & Withdrawals |
| Technical Data | IP address, browser type, device model, OS version | Every site visit |
| Usage Data | Pages visited, games played, bets placed, session duration | Active sessions |
| Communication Data | Live chat transcripts, support emails, survey responses | Customer support interactions |
Data You Voluntarily Provide
This includes everything you enter directly into our forms — registration details, payment information, support messages, and responses to promotions. We only ask for what is necessary for the specific purpose at hand.
Data Collected Automatically
When you visit ElephGame, our servers automatically record certain technical information such as your IP address, browser type, device identifiers, and clickstream data. This helps us maintain platform security, detect fraud, and improve your overall experience on the site.
How We Use Your Data
ElephGame uses your personal data only for legitimate, clearly defined purposes. We will never use your information in ways that are not described in this privacy policy. Here are the main reasons we process your data:
- Account Management: To create and maintain your ElephGame account, verify your identity, and manage your preferences.
- Transaction Processing: To securely process your deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and card payments.
- Regulatory Compliance: To fulfil obligations under Philippine gaming regulations, anti-money laundering laws, and tax requirements.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access to the platform.
- Customer Support: To respond to your inquiries, resolve disputes, and deliver technical assistance.
- Platform Improvement: To analyze usage patterns and improve the features, performance, and design of ElephGame.
- Marketing Communications: To send you relevant promotions, bonus offers, and updates — but only with your consent, and you can opt out anytime.
- Responsible Gaming: To monitor betting behavior and identify members who may benefit from responsible gaming support or intervention.
We process your personal data based on the following legal grounds: performance of a contract (your use of ElephGame), compliance with a legal obligation, protection of vital interests, and — for marketing — your explicit consent.
Data Sharing
ElephGame does not sell your personal information to third parties — ever. We may share your data only in the specific situations listed below, and only with parties who are bound to protect it:
Service Providers
We work with trusted third-party service providers who help us operate the platform — such as payment processors, identity verification services, cloud hosting providers, and customer support tools. These providers are contractually required to handle your data in a secure and compliant manner and may only use it for the specific purpose we've engaged them for.
Regulatory Authorities
ElephGame may be required by law to disclose your personal data to Philippine government agencies, regulatory bodies (such as PAGCOR or the Anti-Money Laundering Council), or law enforcement authorities when lawfully requested or when disclosure is necessary to prevent fraud, protect national security, or comply with legal proceedings.
Business Transfers
In the event of a merger, acquisition, or sale of assets involving ElephGame, your personal data may be transferred as part of that transaction. You will be notified via email or a prominent notice on our site before any such transfer takes place, and you will have the opportunity to withdraw your consent.
With Your Consent
For any data sharing not covered by the above, we will always ask for your explicit consent first. You can withdraw this consent at any time by contacting us at support@elephgame.best.
Data Security
Keeping your data safe is something we take very seriously at ElephGame. We've put in place a range of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- All data in transit is encrypted using TLS (Transport Layer Security) protocols.
- Sensitive data such as passwords and financial details are stored using industry-standard encryption and hashing algorithms.
- Access to personal data within ElephGame is restricted on a need-to-know basis, with role-based access controls in place.
- Our systems are monitored 24/7 for unusual activity and potential security threats.
- We conduct regular security audits and vulnerability assessments.
Despite our best efforts, no system is completely impenetrable. If you suspect that your account has been compromised, please contact our support team immediately so we can investigate and take swift action.
Data Retention
ElephGame retains your personal data for as long as your account is active or as required by Philippine law and gaming regulations. Specifically:
- Active Accounts: Data is retained for the full duration of your membership with ElephGame.
- Closed Accounts: After account closure, we retain relevant records for a minimum of five (5) years to comply with anti-money laundering regulations and gaming license requirements.
- Transaction Records: Financial records are kept for at least seven (7) years as required under Philippine tax and financial regulations.
- Marketing Data: If you withdraw your consent for marketing communications, we will stop using your data for that purpose promptly and remove it from our active marketing lists.
Once your data is no longer required, we will securely delete or anonymize it in accordance with our data destruction protocols.
Your Rights Under the Data Privacy Act
As a data subject under Philippine law, you have specific rights regarding your personal information. ElephGame is committed to upholding all of these rights:
Right to Be Informed
You have the right to know what data we collect and how it is used — which is exactly what this privacy policy is for.
Right to Access
You can request a copy of the personal data we hold about you at any time by contacting our Data Protection Officer.
Right to Rectification
If any of your personal data is inaccurate or incomplete, you have the right to have it corrected without undue delay.
Right to Erasure
You may request deletion of your personal data, subject to legal retention obligations, by contacting our support team.
Right to Object
You can object to the processing of your data for marketing purposes or where we rely on legitimate interests as our legal basis.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format so you can transfer it to another service.
To exercise any of the above rights, please send a written request to our Data Protection Officer at privacy@elephgame.best. We will respond to all verified requests within 15 business days, as required under the Data Privacy Act. If you believe your privacy rights have been violated, you may also file a complaint with the National Privacy Commission (NPC) of the Philippines.
Minors
ElephGame is strictly a platform for adults. We do not knowingly collect personal information from individuals below the age of 21. Our registration process includes age verification steps to prevent underage access. If we discover that a minor has registered and provided personal data, we will immediately suspend the account, delete the associated data, and report the incident as required by Philippine law.
Parents and guardians who believe that a minor in their care may have registered on ElephGame are urged to contact us immediately at support@elephgame.best so we can take appropriate action without delay.
Policy Updates
ElephGame may update this privacy policy from time to time to reflect changes in our data practices, updates to Philippine law, or improvements to our platform. When we make material changes, we will notify you via email or a prominent notice on the ElephGame website at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We encourage you to review this privacy policy periodically so you stay informed about how we're protecting your data. Continued use of ElephGame after a policy update constitutes your acceptance of the revised terms.
Contact & Data Protection Officer
If you have any questions, concerns, or requests regarding this privacy policy or ElephGame's data practices, you can reach us through the following channels:
- General Support: support@elephgame.best
- Data Protection Officer (DPO): privacy@elephgame.best
- Live Chat: Available 24/7 directly on the ElephGame platform
Our Data Protection Officer is responsible for overseeing ElephGame's compliance with the Philippine Data Privacy Act and serving as the point of contact for all privacy-related queries and complaints. May tanong ka man o reklamo, lagi kaming available para sagutin ka — walang problema.